I do not recommend that you buy from Feather & Black. I would also add that I don’t normally believe in moaning on the internet, but on this occasion I want to warn as many people as possible about the pitfalls of ordering from them. This is my sorry saga from start to finish:
- December 2012 – order bed from Morningside store. Despite they fact we offer to pay in full, manager insists we only pay a deposit.
- 03 January 2013 – at least 10 working days after deposit paid, and after phone calls, bed order is emailed to us.
- 09 January 2013 – when we ring to find out when our bed will be shipped, are told by the store that because we haven’t paid in full, the delivery will not be organised! Go into store and make further payment.
- January 2013 – delivery day. Bed arrives. A structural bolt is missing. After phoning the store and customer services for help, are assured new ones are in the post.
- 04 February – email to say fixing kit is on the way from customer services
- 12 February – Request from customer services to send a picture of the bolts we require as completely wrong bolts have been sent. Person from 04 Feb email no longer works for the company
- 17 February – email with photos to customer services sent (we were on holiday on 12 February)
- 08 March – person from 12 February no longer works for the company. Start the complaint from the beginning.
- March – bolt arrives
- March – May 2013 – continuing phone calls and emails to customer services about compensation – after protracted conversations, delivery fee is refunded in late May.
- 29 July 2013 – bed fundamentally breaks. On investigation the bolts (not the same oes that were missing) used to secure the main joist are not the correct type. See pics below. Phone calls and emails to Customer Services – person from 08 March no longer works for the company. Customer Services claim it is a known fault with the bed which has now been rectified.
Poor bed design
- 13 August 2013 – after many conversations of getting no-where about broken bed – write letter to both MD and HQ – sent by special delivery (incidentally the letter to MD was returned to us unopened).
- 14 August 2013 – email from “Head of Customer Services” to say that she is surprised we have had problems with the bed, there are no known issues and it’s one of their bestsellers. We can have new bed or a full refund. Request full refund.
- 15 August – 23 August – Feather and Black confirm that they will not refund the money until they have collected broken bed. Despite the fact we paid for the bed before delivery.
- 23 August – Purchase new bed and agree to accept refund on collection of broken bed. “Head of Customer Services” promises refund will be issued immediately and she will personally oversee.
- 29 August – delivery date of new bed confirmed, Feather & Black confirm they will collect broken bed the day after. After confusion on method of refund, Feather & Black confirm this will be processed immediately.
- 03 September – after phone call from deliver company who have gone to collect at the invoicing address (our old address before moving and address we were living at when ordering the bed) bed is collected. “Head of Customer Services” does not understand the mistake saying she only ever had one address on file. Promises that refund has been passed to finance for immediate payment.
- 06 September – As refund has not hit the bank, phone customer services to find out what has happened. They find my customer details through the invoice address (the one “Head of Customer Services” claims they didn’t have) and say that although payments take 7-10 working days to arrive, our file has been marked urgent.
- 06 September – Email from “Head of Customer Services” saying she had always told us the payment would take 7-10 working days.
- 10 September – our “immediate” refund hits the bank.
Feather and Black – this is a catalogue of errors. As a customer I have been:
- Given poor quality goods
- Given the wrong information about said goods
- Lied to about goods and timing of refund
For anyone thinking of ordering from them – don’t! For anyone having troubles, please leave me a comment and I will pass on email and direct dial of the “Head of Customer Services”.
I thank you for reading my rant.
Me on the first day of the Fringe!
It’s taken me a lot longer than usual to post my list of shows during the 2013 summer festivals – no excuses but straight on with it! I made it to 30 shows this year, which I’m super proud of as I was feeling quite poorly for much of the Fringe and had to have quite a lot of early nights.
The list is as follows:
1. The Events (theatre)
2. I’m With the Band (theatre)
3. Puppet Up! (comedy)
4. Nick Helm: One Man Megamyth (comedy)
5. NoFitState: Bianco (x2)
6. Nirbhaya (theatre)
7. Ciara (theatre)
8. Morgan and West (magic)
9. Pajama Men (comedy)
10. East End Cabaret (cabaret)
11. What Would Beyonce Do? (comedy)
12. Patti Smith and Philip Glass tribute to Alan Ginsberg (EIF)
13. On the Other Hand (theatre)
14. L’apres midi (children’s show)
15. Meredith Monk (EIF)
16. Booking Dance (dance)
17. New Art Club (comedy)
18. Gecko’s Missing (theatre)
19. Smashed (theatre)
21. Adam Hills (comedy)
22. Glenn Wool (comedy)
23. Nadia Kamil (comedy)
24. Leaving Planet Earth (EIF)
25. David O’Doherty (comedy)
26. Margaret Atwood (EIBF)
27. There May Have Been An Incident (theatre)
28. First Love (EIF)
29. Eh Joe (EIF)
30. Virgin Money Fireworks Concert (EIF)
There were lots of stand out shows for me, but the one that had a major impact on me beyond the festival and that was the Margaret Atwood at the Book Festival. We’d read The Handmaid’s Tale as part of my book group (still to write the proper post on that!) and whilst I’d loved it, I hadn’t really thought more about Margaret Atwood. After the event, which I thoroughly enjoyed as MA is a most sensible and candid interviewee, I started digging out her books, reading Alias Grace first and I’m now on The Blind Assassin. I can’t believe I’ve made it so far through life without reading her books! Now, much joy unfolds as I go through her lovely long list of books and look forward to reading them. Yay!
2013 was also a great year for theatre, I really enjoyed offerings at Northern Stage, and I was blown away from the Beckett at the International Festival, in particular First Love which starred Peter Egan.
This year, my fifth working at a festival was a bit tougher due to illness, but I’m pleased I was out and about and got to see so many great shows.
Posted in Book Group, Edinburgh, Lists, Personal
Tagged book group, books, edfringe, edinburgh, edinburgh festival, edinburgh international book festival, edinburgh international festival, festivals, fringe, Lists, Margaret Atwood
So this was May! It went fast.
First Aid at Work
A Doll’s House – NTS (brilliant)
EICC Opening Party
Johanna Basford’s Wonderbeasts at the DCA
And then I broke my phone/ camera.
But I won the battle with the bank to pay for phone repair and started taking pictures again!
Jupiter Artland Opening (freeeezing!)
We did a little thing called the Fringe programme launch:
Fringe programme launch
What a beautiful night to celebrate a programme launch!
And then it was June! OOft!
Posted in Edinburgh, Personal
Tagged doll's house, edfringe, edinburgh, eicc, first aid at work, fringe, johanna basford, jupiter artland, national theatre of scotland, st andrew's ambulance, sunshine
After a busy weekend, a busy week will surely follow.
World Book Night was on Tuesday 05 March. I was not selected as a “Giver” but along with some friends attended an event at the Central Library with Alexander McCall Smith reading from one of the books selected for giving.
World Book Night at the Central Library (my pic)
Wednesday headed to The Vintage for eats and laughs with the girls. The Vintage recently won Best Newcomer at The List Eating and Drinking Guide Awards and it’s easy to see why. Although being a fervent meat eater might need to be a must!
Food at The Vintage (my pic)
Friday night, the hubs and I headed to Aberdour to catch up with family. Friday night at The Aberdour is Steak Night – more meat for me!
Last train home to Edi (my pic)
Saturday afternoon Darcie and I headed to Wine With a View at The Point. An event organised by Byte Magazine and Convivium Wine. Convivium Wine are the inventors of the Wine Tube Map, which is a simple yet ingenious way of plotting wine flavours. The event was set up in “Tube Lines” and we got to taste a ridiculous amount of wine.
Wine with a View (my pic)
We also attended a Champagne Masterclass where we got to sample no less that 12 fizzy wines and champagnes. We learned some and giggled a lot.
Nikki from Convivium Wine talking champagne (my pic)
The weather was awesome – perfect for Wine With a View and the company even better.
Wine with a View (my pic)
Happy Sally. Happy Darcie.
WINE! SUN! FRIENDS! (pic courtesy of @darcie)